1. Do you ship only within a specific region?

Currently, our shipping services are exclusively available within Vancouver. Click here to see our shipping policies and map. 

2. How quickly are orders processed and shipped?

Your satisfaction is our priority, and we ensure that orders are confirmed within 2 hours and swiftly processed and shipped within 1 to 2 days to preserve the freshness of your products.

 3. Is there a minimum order value to qualify for free shipping?

Yes, we offer free shipping on orders totalling $50 or more, allowing you to enjoy the convenience of doorstep delivery at no extra charge.

4. How can customers easily track their orders? Tracking your eagerly anticipated package is a breeze! Simply send an email to our dedicated support team at support@tjcann.com with your order number and the word "Track" in the subject line. We will provide you with all the relevant details very soon.

5. What shipping options are available besides complimentary shipping?

For those seeking even faster delivery, we will have a faster 24h delivery system starting September 2023. Orders under $50 have a nominal shipping fee of $10.

6. What is your return and refund policy?

We want you to be absolutely thrilled with your purchase. For information regarding returns and refunds, please reach out to our caring support team at support@tjcann.com, who will guide you through the process with warmth and efficiency.

7. How to contact to the customer support team?

Rest assured, our dedicated customer support team is here to assist you every step of the way. You can reach out to them by email at support@tjcann.com, and they will respond promptly with the utmost care and attention.

8. Are there any restrictions on the items that can be shipped?

For orders exceeding $300, we may ship items separately to ensure efficient delivery while maintaining the same time frame. Our goal is to provide you with the utmost convenience and satisfaction.

9. Are there any special promotions or discounts available on the website? Exciting promotions and exclusive discounts await you! Follow our newsletter to uncover amazing offers and opportunities that will enhance your shopping experience.

10. What secure payment methods do you accept? To ensure a seamless and secure shopping experience, we accept various payment methods, including cash, e-transfer, and cryptocurrency. When you choose to pay with cryptocurrency, you'll receive a 10% discount code for your next order.